Cancellation & Refunds policy
Cancellation & Refund Policy – Clear, Fair, and Transparent for All Clients
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail at swisslingoacademy@gmail.com
We will reimburse you no later than 30 days from the day on which we receive the cancellation request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Cancellation Policy:
• Cancellations made less than 24 hours before the appointment will be charged 50% of the total fee.
• Cancellations made less than 12 hours before the appointment will be charged 100% of the total fee.
Your cooperation with this policy ensures a professional and respectful environment for all clients. Thank you for your understanding and support.
Unfortunately, we cannot offer any refund for a missed group class.
If you have any questions about our Cancellation and Refunds Policy, please contact us by e-mail at swisslingoacademy@gmail.com